Tag Archives: customers

#Loveyourbusiness

IMG_5756With Valentine’s Day just around the corner, why not take the time to think about how much you love your business? Are you a business in the UK? If so, read on. Every business owner should have a passion for their business to give it the best possible chance of survival.

February is a good time to think about how attractive your customer service is and how you relate to prospective buyers. Your customers are at the heart of your product and So-Occasion believes that their needs are important. By being happy and wearing a smile on your face, customers will love your enthusiasm.  It is important to be open with your advice and get your customers on your side. Because you care, they will too.

Be prepared to give your business some loving attention. Think about the notices that you are displaying. Check regularly for out of date posters and renew them regularly. Nothing puts off a prospective buyer more than scruffy signs or expired posters. Do the same with your website. Keep pages fresh and fun!

If you are in a front facing position, always attend to a customer immediately with a friendly welcome and that all-important smile. As a business, it is vitally important to welcome your customers with a vibrant greeting. So exude that confidence and be really happy that they want to do business with your company.

Your telephone manner and tone is extremely important. Smile whilst answering the telephone as this is easily picked up by the caller and is reassuring. If your business relies on an answering service, make sure that it is answered efficiently and with up to date information.

So, have you forgotten something? Try to go the extra mile to ensure that your visitor receives the best possible customer service. This Valentine’s Day, think about your business, nurture it and give it room to blossom. Even if you are a small business, make sure that you have the biggest heart.